Shipping and Returns Policy
(a) Glidr makes no guarantees about shipping time. We will attempt to stay within the specified time frames indicated on the Website; however, delays may result from occurrences, such as, without limitation, customer verification, declined credit cards, restricted items, legal prohibitions, product unavailability,
and other acts of the supernatural.
(b) In all cases risk of loss and title to the Products transfers to you, the customer, upon our tender of the Products to the courier.
(c) Address Verification. In many cases, orders that are placed with a ship to address that is not authorised by the credit card issuer are subject to shipping delays, verification emails/telephone calls and/or cancellation. Additionally, orders that are shipped to an address other than the authorised billing address are subject to shipping delays and verifications. In situations where we cannot confirm the validity of an order or we suspect fraud, the order will be cancelled.
(d) All purchasers assume all risk of loss, theft, customs seizures, clearance, duties, levies, fees, taxes, storage charges, broker fees, and the like associated with international shipments (the foregoing collectively, “International Shipping Events”), and you agree that Glidr shall not be held liable for any International Shipping Events.
- Customer must pay all shipping fees
- Customer must pay any and all taxes, duties, etc.
- If items get lost, stolen, or seized by customs, we are not accountable, and cannot give a refund or replacement, unless insured shipping is selected.
- Customer must understand their own/carry laws in their country and have proper permits where applicable
- Customer must pay all shipping fees for returns & exchanges, as well as warranty work
- Please note that we do not falsify customs documents. We will list exact items and exact values, in accordance with national and federal laws. If you believe that your items will be seized at customs when labeled appropriately, we urge you to carefully consider this.
Shipping insurance we use is provided by Route. The only things covered are loss and damage in transit. Seizure is not covered by shipping insurance. Please see full shipping insurance policy terms when selecting insurance in cart.
(a) Product returns are accepted, as long as they are done within 10 days of delivery. You must obtain a Return Authorization before shipping your item back, or your return will not be accepted. To obtain a Return Authorization, please contact us at the information provided in the “contact us” section of the Website. Customers are responsible for shipping the item back to Glidr in brand new, unused condition. Once we receive the item, we will issue a refund. Refunds will be issued in store credit only. Glidr does not reimburse shipping costs. If the mistake is ours, we can generally provide you with a pre-paid return shipping label if you contact us at the information provided in the “contact us” section of the Website. We strongly recommend you insure any package being returned to us. You are responsible for the cost to insure your package. Glidr shall not be liable if a return is lost, destroyed, or damaged.
(b) Exchanges are welcome as long as they are done within 20 days. You must obtain a Return Authorization number before shipping your item back or your exchange will not be accepted. To obtain a Return Authorization number, please contact us at the information provided in the “contact us” section of the Website. We strongly recommend you insure any package being returned to us. You are responsible for the cost to insure the return package. We are not liable if your return is lost, destroyed, seized or damaged.